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Arizona Tile and Grout

Case Study

Arizona Tile and Grout Care, Robert-Edwards

Arizona Tile and Grout Care

Robert Edwards

Arizona Tile and Grout Care, Robert-Edwards

Arizona Tile and Grout Care

Robert Edwards

Arizona Tile and Grout Care Purpose Statement

“We protect, restore, and beautify the floors and surfaces of people’s most important assets—their homes and businesses.”

Measurable Results Tied to Original Goals

“I work much less on the weekends while I have continued to earn about the same money. As a coach and confidant, Paul listens to my ideas, concerns, and thoughts, and is truly devoted to helping me make the best decisions possible. This relationship has increased my confidence and given me a friend I can trust. I know I can always count on Paul to support and challenge me in ways that I appreciate, while giving me the freedom to move forward at my own pace.”

Surprising and Unexpected Results

“I have come to realize I am already a strong business owner. I have increased my ability to coach others and found ways to improve my marketing message and operational processes.”

How I Have Improved as a Leader

“I have gained confidence by improving how I coach my employees, evaluate their work, and give them positive and constructive feedback. I have also found a better work-life balance with the hours I spend on my business, my health, and with my family. I feel I improve every day in many ways due to the people with which I have surrounded myself. My coach, family, business partners, and friends are great contributors to this growth.”

Some Future Goals

“My big goal is to retire at age fifty-five. Over the next year, I need to free up additional time, delegate more, and hire some more outstanding employees.”

Challenges that Lie Ahead

“Learning to delegate, document processes, and hire right-fit employees.”

Robert’s Advice to Business Leaders

“Stay true to yourself, your staff, and your customers. Work hard, be honest, and follow through.” 